This privacy statement explains what personal data Leapseed Sdn Bhd collects from you and how we use that data. Last updated on 24/06/2023.

Who We Are
We are Leapseed Sdn Bhd, a provider of custom software development and IT consulting services. As you read this document, you are currently visiting our website, which serves as our digital presence. We are committed to providing you with a great experience while you browse our website, share relevant materials, address any queries you may have, and ensure uninterrupted website functionality. To achieve this, we rely on your cooperation by sharing your personal data with us. We understand the sensitivity of personal data and take your privacy seriously. To alleviate any concerns, we have developed this privacy policy, which covers all aspects related to our handling of your personal data.

What Personal Data We Collect
Leapseed Sdn Bhd collects data to provide you with direct feedback regarding our services. You provide some of this data directly when you fill out our contact forms or interact with specific features on our website. We may also obtain data from third parties. We protect data obtained from third parties in accordance with the practices outlined in this statement.

The data we collect may include:

• Name and contact data: Your first and last name, work email address, phone number, company name, and similar contact information.
• Demographic data: Information about your country and preferred language.
• Website data: Details of your interaction with our website, including visitor behavior patterns and configuration data related to your network connection, such as your IP address.
• Error reports and performance data: Information about any problems you may encounter while using our services, which helps us diagnose and provide solutions.

Please note that you should not share any personal data not directly requested from you, including payment information, in the description section of contact forms. We will not use such information for any purposes other than storing it securely on our backup server. Our website is not intended for children or private individuals, and we do not knowingly collect data related to them.

Why We Collect Personal Data
Leapseed Sdn Bhd collects personal data for the following purposes:

• Sending communications, including promotional materials
• Advertising
• Analyzing website visitor statistics
• Technical website troubleshooting
• Improving website user experience

When pursuing these purposes, we aim to inform you about relevant issues, contact you for additional information if needed, ensure data accuracy, and periodically assess your satisfaction. We do not rent or trade email lists with other organizations, and we have implemented technological and procedural safeguards to protect your data.

Why We Share Personal Data
We may share your information with our Development Center, which will handle your request. The Development Center is bound by our data privacy and security requirements and is prohibited from using personal data received from us for any other purposes. To ensure the protection of your shared personal data, all obligations of the Development Center are established in an agreement between Leapseed Sdn Bhd and the Development Center. Additionally, we may access, transfer, disclose, and preserve personal data when necessary to comply with applicable laws, protect our customers, or safeguard the rights of Leapseed Sdn Bhd.

Please note that some pages on our website may contain links to third-party products with privacy practices that differ from ours. If you provide personal data to these parties, your data will be governed by their privacy statements.

What Rights You Have
You have the following rights concerning your personal information held by Leapseed Sdn Bhd:

• Access: You may inquire about the personal data we hold about you and the recipients of your data.
• Update and Correction: You may request the update and correction of any outdated, incorrect, or incomplete personal data we hold about you, free of charge.
• Opt-out: You may choose to opt out of receiving marketing communications from us, except for mandatory service communications.
• Withdrawal of Consent: You may recall your consent for the processing of your information.
• Erasure or Update: You may request the erasure or updating of your personal information.

To exercise these rights or make any privacy-related inquiries, please email our Data Protection Officer, at enquiry@leapseed.io We will respond to requests regarding access or deletion of personal data within 30 days.

Cookies & Similar Technologies
Leapseed Sdn Bhd uses cookies and similar technologies to provide online services and collect data. Cookies are small text files placed on your device, containing a unique identifier and additional information. We use cookies for security purposes, storing information you provide on our website, and gathering website statistics. You can usually disable cookies in your browser settings. In addition to cookies, we may use other similar technologies to improve speed and performance.

Notice to End Users
Leapseed Sdn Bhd primarily delivers services to organizations. If your use of our website is administered by your organization, please direct privacy inquiries to your administrator. Leapseed Sdn Bhd is not responsible for the privacy or security practices of our customers.

How We Secure Your Data
We employ various security technologies and procedures to safeguard your personal data from unauthorized access, use, or disclosure. We store the personal data you provide on computer systems with limited access in controlled facilities.

Data Retention
Leapseed Sdn Bhd retains personal data for as long as necessary to provide requested services, feedback, or fulfill legal obligations. The actual retention periods may vary based on data type, sensitivity, and legal or contractual obligations.

Changes to this Privacy Policy
We will update this privacy statement as needed to amend its terms or incorporate customer feedback. When changes are made, we will revise the “last updated” date at the top of the statement. For significant changes, we will notify you by posting a notice or directly sending a notification.

How to Contact Us
If you have any privacy concerns, complaints, or questions regarding our privacy practices, please email our Data Protection Officer at enquiry@leapseed.io. We will respond within 30 days.